Shipping policy

Order Processing

Orders are typically processed within [1–3 business days], excluding weekends and holidays.

During product launches, holidays or periods of unusually high demand, processing may take longer. You will receive a confirmation email when your order is placed and another email when it ships.

Estimated Delivery

After processing, estimated delivery times are:

  • United States: [3–7 business days]

  • Canada: [7–14 business days]

  • International: [7–21 business days]

Delivery estimates begin when the carrier receives the package. They are not guaranteed arrival dates.

Tracking Your Order

Once your order ships, we’ll email you a tracking link. Please allow up to 48 hours for tracking information to update.

If you haven’t received tracking information after the processing period, contact us at Velynehelp@gmail.com

Shipping Delays

Delivery may be affected by weather, carrier disruptions, customs processing, holidays or other circumstances outside VELYNE’s control.

We’ll provide available tracking information and reasonable assistance, but we cannot guarantee carrier delivery dates.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if your address needs to be corrected. We’ll try to update it, but changes cannot be guaranteed after an order has entered processing or shipped.

VELYNE is not responsible for delays, failed deliveries or replacement costs resulting from an incorrect address supplied at checkout, except where required by law.

Lost or Missing Packages

If tracking has not updated for several days or your package appears lost, contact the shipping carrier first and then email us at Velynehelp@gmail.com.

If tracking shows “delivered” but you cannot locate the package, please check around the delivery location and contact household members, neighbors or the carrier. Lost-package and replacement requests are reviewed individually and may require a carrier investigation.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping packaging and label

Keep all products and packaging until your claim has been reviewed. Approved claims will be resolved according to our return and replacement policies.

International Duties and Taxes

International customers may be responsible for customs duties, import taxes or handling fees charged by their country. These charges are not included in the product or shipping price unless specifically stated at checkout.

VELYNE cannot control customs processing times or fees.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We’ll try to accommodate your request, but orders that have already entered processing or shipped cannot be changed or canceled.

Contact Us

For shipping assistance, email Velynehelp@gmail.com and include your order number.

Customer-care hours: Monday–Friday, 8:00 AM–8:30 PM EST

Average response time: Within 24 hours